TelusTV+ Chromecast App Log-in Error

[Sole21]

Hi,

After installing the app and attempting to login, I've been getting an error that states, "Your account login has failed, please visit TV support so we can assist you with your issue." And the app won't let me log into my Android phone app or Chromecast now. Has anyone run into this issue? Any solutions?

Thanks.

[NFtoBC]

Which Chromecast are you using; the regular Chromecast or Chromecast with AndroidTV? The TelusTV+ Apps work on Chromecast with AndroidTV, but not the regular Chromecast.

[Sole21]

Chromecast with AndroidTV, yes. The 4K model