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Recordings are not currently supported on Telus tv+

Erinclarehill
Just Moved In
Hi,
I believe it has been longer than 15 days since we received the new Telus tv+ box, but still unable to watch recordings. Keeps saying recordings not available.
2 REPLIES 2

A-B
Community Manager
Community Manager

Hello. I'll send you a private message to discuss further!

Optik-Kate
TELUS Employee
TELUS Employee

Hi @Erinclarehill, I reviewed your account and noticed you have the latest TELUS digital box and older boxes (HD/4K). We currently do not support mixing the newer and older devices in a household as it may cause functionalities to conflict. Please reach out to our Technical Team at telus.com/support through our chat option or at 1-888-811-2323 and request an agent to either switch the new box back to a 4K box or your existing 4K boxes to the new TELUS digital box.