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Recent ActivityMost RecentNewest TopicsSolutionsReturned Equipment - still sent to Collections In March I had cancelled my internet service with Telus as I was switching providers. As soon as my new internet was installed, I returned the telus equipment right away via Canada Post. As this was...New Digital Box Guide shows many channels blank I have been using the new digital boxes for about a month now, and while most things seems to work ok so far, I have noticed that, when I bring up the guide, many channels that I know I’m subscri...How to Return TELUS Residential Equipment Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email fro...Unable to see WiFi Boost 6 in Telus Connect app I tried reinstalling the app, rebooting both the modem & router, and connecting the two directly two each other, but no luck. I contacted Telus support and spoke with a CSR, but never heard back. An...Contact needed: Telus Toll Building Management in Edmonton I would like contact information for someone from Telus responsible for building management of the Telus Toll building in downtown Edmonton. There is an issue regarding winter sidewalk maintenance ...Attaching cameras to Asustor NAS through Telus WiFi Hub I have 2 different cameras that I am trying to forward images to the Asustor "Surveillance" program. I can see them on my cell phone apps. I can ping them directly. But I cannot see them in the "Surv...Missing episodes "on demand" Hello, we are trying to access episodes from the Discovery channel "on demand" after they have aired and they are all not showing up, or episodes are skipped. Can this please be fixed? After a new e...2026 calendar delivery time? I was wondering when the new Telus calendars are shipped out? I ordered mine in November and still haven't received it. I remember the 2025 one arriving in mid-December 2024. Is there a delay this t...Locking former customers out of bills After being a long-time Telus customer, I made the decision to move to Rogers because it was a better deal this time. I've always liked Telus, mostly for the excellent customer service, but this is ...Telus TV Guide Not Working on My Laptop The Telus TV guide is not working properly on my laptop. Any date starting January 1, 2026 says "Invalid date" and will not load the guide properly. The guide is working fine on my TV's and my tablet...
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