Forum Discussion
Services disabled
Why did Telus disable my services 3 days before my move appointment? They did this a month ago "by mistake" and it took days to get everything running again. I understand that (depending on time...
This. This just happened to me, and I don't believe I changed the install date once I'd chosen it.
I'm mostly just glad that I found someone else who had this issue, I've been scouring support pages, forums and Reddit. I booked the appointment late after work, probably like 2am, and 10 minutes later my service just ceased to exist (wifi said "Connected without internet", SSID and pass key were unchanged, but the IP was completely different and nothing with a network worked). I'm certain it's the Telus hive-mind making executive decisions on customers' internet privileges...
I'm mostly just glad that I found someone else who had this issue, I've been scouring support pages, forums and Reddit. I booked the appointment late after work, probably like 2am, and 10 minutes later my service just ceased to exist (wifi said "Connected without internet", SSID and pass key were unchanged, but the IP was completely different and nothing with a network worked). I'm certain it's the Telus hive-mind making executive decisions on customers' internet privileges...
El-Eric
Community Manager
Community ManagerHi Thity7 - Our system will automatically cancel the services at the old address the day of the move. Otherwise they should remain active.
Send me a message if you'd like me to take a look
- Well they didn't stay active longer than ten minutes after I booked the appointment. And there's no need to look into my specific case as I'm moving today.
