I have been trying for 3 weeks (now into hour 13) to get my deceased husbands account switched to my name. I thought this was finally dealt with after another 2.5 hour call yesterday but woke up to no service at all today. Still on hold right now, haven’t spoken to an agent (45 minutes). I honestly think Telus is gaslighting me. With everything I have had to do to manage his death, burial and estate, this has taken the longest. Shame on you, Telus. Shame on you.
