[Megathread] TELUS Rewards

[A-B]

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electronics, and other great items...you can earn points to redeem simply by being a valued TELUS customer! Let's check out some details on the program and how you can start earning!

How it Works

TELUS Rewards is a free program that enables eligible new and existing TELUS customers to earn points on their monthly bill and redeem them for amazing rewards. Earn 2% in points for every dollar spent on eligible Home Services, and an extra 2 points every month simply by linking your TELUS Post-paid Mobility account as long as its active! For example, if you spend $100 per month, you'll earn 2 points! There's also an Enrollment bonus just for starting up, and even a bonus on your anniversary! Get bonus points after each year of membership! Awesome!

If you have 2 or more of these products, you're eligible for our Rewards program:

- Home Phone

- Internet

- Optik TV

- Satellite TV

- Pik TV

- SmartHome Security

- A linked Post-paid TELUS Mobility account

How to Sign Up

It's easy! All you need to do is sign up via your My TELUS account. Visit our page HERE and simply click on the green 'Access your rewards' button to get started. If you don't have a My TELUS account, there's a link right below that button to get you registered. Then you can start earning!

FAQ

For answers to any other questions you may have, be sure to check out our handy FAQ page or reach out to our team at 1-888-811-2323 to speak with our team!

[Nighthawk]

Already answered in the existing discussion.

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@TELUS_Support wrote:

Hi @ZoeM- We've confirmed that we are no longer supporting this particular reward but our Rewards team is constantly looking for new opportunities for new inventory. We are sorry for the inconvenience!

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[ZoeM]

Thank you for the update. I do agree with others that it is hard to see it go. If our discussions here add any input to what gets added and removed for the rewards catalog I would like to say the current selection isn't great. Most of the e gift cards and rewards in general are not ones I used. Amazon, Google play, and restaurant gift cards are what I use most and now Amazon Google play and many of the restaurant gift cards are gone. Hopefully they will be brought back soon 

[lpnangel56]

Where is amazon gift cards I can't find  them

[ZoeM]

They are no longer stocking them I asked them a couple weeks ago and they replied they are no longer supporting them. Can see in their rely in the existing discussion above 

[Seanyboy741]

-1 to telus for discontinuing the Amazon Gift Cards. Nice move guys. You really know what your customers want!

...and no, "TELUS_Support", clearly you DON'T hear us. However, we hear YOU clearly giving us, your customers, the runaround. Your "team" lol. How many people does it take to get in contact with Amazon and order some girt cards? Your "team" is clearly incompetant on a significant level.

Leave it up to telus to take away useful options from their customers!

[4thPeak]

I would be pleasantly surprised to find my assumptions here are not so. That as Telus says, it's no longer supporting this particular reward, is not incompetence as suggested, but rather, a strategic corporate decision due to a given reward's popularity, but in the reverse. In this case, Amazon Gift Cards. On its face, it seems that there must not be enough of a built-in incentive with Amazon for Telus Rewards or they would continue it . . . that loyalty and Telus customer satisfaction, is not enough.

I, too, am not happy with their decision.

[fchui2004]

I keep getting the "You are temporarily unable to redeem this item.You may please try again later." error.. it's been months that I am trying to redeem in-stock rewards and I have enough points.

[fchui2004]

I've never been able to redeem my Telus rewards, I have enough points for a $50 uber gift card and it's in stock. I keep getting this message: "You are temporarily unable to redeem this item.You may please try again later." after I click on text me/call me to authorize the redemption. I called support and they aren't helpful. I'm feeling extremely frustrated.

[TELUS_Support]

Hello! Send us a private message and we can discuss further on this, thanks!

[MGomez]

Hello, I have the same issue. Can't redeem any points 

[TELUS_Support]

Hi there, can you send us a private message?

[ANV]

I’ve been trying to resolve the issue of my missing Anniversary Rewards points (10 points) for two billing cycles now. A three day chat ordeal through the app, which was terminated by your agents before the issue was resolved. Another unsuccessful attempt to resolve by telephone after submission of an online form to management. Just terrible, terrible service over what should be the simplest of issues. The irony is, you don’t have any real “rewards” I want anyways. I guess it’s just the principle of it at this “point”. Thanks for your time. 

[TELUS_Support]

Hey @ANV we can try to help with this situation. Can you please send us a private message?

[ANV]

I have no idea how to send you a private message on here. I’ve been told the issue would resolve itself in the next billing cycle (it didn’t). I’ve been told Telus Rewards doesn’t award anniversary points (you do). The latest I’ve been told is that Telus has NEVER awarded me anniversary points, forcing me to look up and screenshot every anniversary point posting to my account dating back to 2018 and prove to Telus something they should most certainly be capable of looking up themselves. What is it I can provide to you that hasn’t been provided to multiple Telus reps already? 

[TELUS_Support]

We attach a guide at the end of every message we post on how to reach out to us.

Since we have never looked up your account or dealt with you, we have no idea what is going on so there is some investigating that we can do but we need access to your account. We can only ask for personal information over a private message

[ANV]

The instructions provided on how to private message are horribly unclear. You’re welcome to message me directly at the email associated with my account if you wish to assist. 

[VernonBC]

I haven't been able to access any Telus Rewards in over a year. I have 121 points currently and they are apparently unredeemable. The temporarily unavailable message doesn't mean anything.

[TELUS_Support]

Hi @VernonBC - we can help if you could please send us a private message