[Megathread] TELUS Rewards

[A-B]

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electronics, and other great items...you can earn points to redeem simply by being a valued TELUS customer! Let's check out some details on the program and how you can start earning!

How it Works

TELUS Rewards is a free program that enables eligible new and existing TELUS customers to earn points on their monthly bill and redeem them for amazing rewards. Earn 2% in points for every dollar spent on eligible Home Services, and an extra 2 points every month simply by linking your TELUS Post-paid Mobility account as long as its active! For example, if you spend $100 per month, you'll earn 2 points! There's also an Enrollment bonus just for starting up, and even a bonus on your anniversary! Get bonus points after each year of membership! Awesome!

If you have 2 or more of these products, you're eligible for our Rewards program:

- Home Phone

- Internet

- Optik TV

- Satellite TV

- Pik TV

- SmartHome Security

- A linked Post-paid TELUS Mobility account

How to Sign Up

It's easy! All you need to do is sign up via your My TELUS account. Visit our page HERE and simply click on the green 'Access your rewards' button to get started. If you don't have a My TELUS account, there's a link right below that button to get you registered. Then you can start earning!

FAQ

For answers to any other questions you may have, be sure to check out our handy FAQ page or reach out to our team at 1-888-811-2323 to speak with our team!

[NFtoBC]

Not to my knowledge. You can, of course redeem points for this purpose any time you wish.

[tj4]

So just got a confirmation from Telus about redeeming my rewards points for 1 on demand movie.  It appears that I have 60 days to use that redemption reward and if I had redeemed for a 5 movie pak, I would have 120 days to use that redemption.  It is annoying that Telus does not post this important information on the page where you actually redeem your points for this reward.  It seems it is "hidden" somewhere in the fine print....hmmmm!

[midwestgal]

I'd redeemed an gift card in the past and now all that's listed under Amazon is the Amazon Echo (2nd generation). Is redeeming points for a GC a one time event or did Telus remove them? 

[NFtoBC]

Amazon gift cards are not available any longer. You can choose prepaid MasterCard options instead, and use that for your Amazon purchase.

[RC_1520]

I followed this advice only to find out I didn’t read the small print — the TELUS Mastercard is only valid for use in the TELUS stores so you will not be able to use this at places like Amazon or any other retailer. Just wanted to warn anyone else before they made the same mistake I did. They should have just made this a TELUS store giftcard as it is misleading but I did forward my comments about that to them.

[Tai]

When items are out of stock for the Rewards program they are temporarily removed from the catalogue. If/when more stock is available, you should see any 'missing' products back in the catalogue and available for ordering. 

If you're like me and wanting to use your points for Amazon GCs, I would suggest checking back periodically to see if they are restocked and re-added in the future. 🙂

[tonyrage]

HI there,

Looking to redeem some rewards points and I was wondering if there are ever any better offers then 1 point for $1?

Thanks in advance!

[polecat]

@tonyrage  What you see is what you get. Telus Master Card  only good telus stores takes 3 months to get to you .The pay to your account $ 25-50 can only be done once a year. At one time i think there was a $100 one. Read all the fine print all i do is on account $ 25 nothing else of interest to me.

[tonyrage]

Thanks very much for confirming. That is exactly what I wanted to hear. 

[CrookedDeals]

Has anyone else been following the PS5 contest that ended Jan 31/22? For about 6 weeks after the contest was finished, it was still under the "Current Contest" section. You could still click on the contest, but the browser window would crash. Now, the contest has disappeared, with no winners displayed. I talked to 2 reps earlier this week, spent almost 2 hours chatting, and they gave me the same answer - "Winners will be contacted 4-6 weeks after the contest has been completed, and will be displayed under the "Winners" tab". 

It turns out, a consumer cant actually reach out to the "Telus Rewards" team directly. No email, calls, nothing. 

My theory is that they cancelled the contest due to lack of availability, but nobody will admit such a thing. I ran some numbers, and I spent 2 years worth of Rewards points for the contest. I just wanted some answers, but I think a little compensation is in order. They cant get away with last minute contest cancellations due to their lack of preparation. 

[katrina8]

I am in Alberta and want to redeem Tim Hortons certificate from my rewards and USE IT at Tim Hortons

in Victoria BC.  Have tried to ask Tim Hortons...but they only reply about their own rewards program.  Called the Tim Hortons store in Victoria and was told he did NOT know if that was possible.  Please answer

[BrandonT]

Hi @katrina8 , When you redeem the TELUS Reward - Tim Hortons eGift Card you will be provided a unique code at the time of redemption. You should also find a copy in your email inbox. 

When I go to the TELUS Rewards page, and select the Tim Hortons eGift Card option, I see the following instructions: "This is a digital gift card that can be used in the Tim Hortons mobile app. If you don't have the app, print your unique code link and bring into any Tim Hortons restaurant and present at time of payment."  I would suggest using the app. 

1. Open the Tim Hortons App.
2. Profile icon (top right corner)
3. Payment Methods
4. Manage Tim Gift Card
5. Transfer balance from another Tims Gift Card
6. Enter the code you received from TELUS, and include the PIN. 
7. Continue

Now your redeemed balance is loaded on your app. Hope that helps! 🙂

[BasiaM]

I can't open Rewards. It gets stuck on the reconciliation page .
When will this get fixed?

[ldeut]

How do I apply 50 points for a $50 credit against by Telus bill. I did so a year ago and wishing to again this year.

[BridgeGuy]

They got rid of this, but they need to bring this back!

[AngryTELUSkid]

With all do respect I really hope that Telus Marketing Reps are actually looking at these posts, I mean it would be pointless and very insulting that we go out of our way to make time and write these posts and them not even reading or acknowledging the concerns we have.  I just thought that had to be said before I post what I'm about to post.  So I have a comment/suggestion about what is offered in Telus Rewards. First is my comment, I've been a Telus customer for about 2.5 years and the Rewards have been the same, has not been updated, does Telus actually believe that all of there customers are gamers and vacationers.   FYI some of us dont even play X-Box, Nintendo or playstation.  Now my suggestion,  it would be very convenient if Telus rewards had virtual gift cards, paypal or other types of e-cards added to the list 

[Nighthawk]

Telus does have a variety of gift cards. Many are virtual. More that are non-gaming related than those that are. AirBnB, Home Depot, Ultimate Dining, Esso, Hotels.com, Starbucks, The Keg, Banana Republic, Homesense / Winners / Marshalls, Tim's, Turtle Beach, Spotify, Skip the Dishes, Uber / Eats, and The Bay. There have been changes over the last 2+ years. Some new cards and some have been removed. 

Telus does also have virtual Amazon gift cards and you can then use those on Amazon to buy a variety of other gift cards.

[loosemeat]

I've had a consistent issue that, despite my mobility post-paid account being linked to my home account, I don't receive the monthly extra 2 points on my Rewards account. This has been an ongoing issue for nearly two years. I have attempted to troubleshoot with the call centre in the past, however, have always been transferred back and forth between mobility & home service teams with no resolution. How can I get the points to post monthly, and the points owing from previous mobility bills going back to when I signed up for mobility in November 2022?

[TELUS_Support]

Hi @loosemeat - We will send you a message

[ZoeM]

Hope someone can help me here. I've been waiting weeks for the Amazon e gift cards to be restocked but they haven't yet. So my question is does anyone know when they usually get restocked? Or if they are being removed permanently? Thank you 

[TELUS_Support]

Hi @ZoeM - We've confirmed that we are no longer supporting this particular reward but our Rewards team is constantly looking for new opportunities for new inventory. We are sorry for the inconvenience!