I'm using chrome and the chat asks me for a Telus phone number which I don't have since I'm trying to buy a phone and service.
That begins to make sense. Buy a phone first then register an account when it arrives.
If I buy a phone on line from Telus would you know if it includes a SIM card?
The other issue is getting the credit card accepted. I note that others have had problems. I suspect they compare the address to the one the credit card companies holds and there are three different names I can use for city all of which will be delivered by Canada Post. So I'll cut and paste it from the credit card records which should solve that problem.