Collections With No Notice

[KL101]

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau.

I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AGO. We had moved from Calgary to a more rural location and Telus could not provide the same service so they cancelled the contract. We returned all of the equipment as requested and that was that. Apparently there were some sort of fees or something that was still on the account as I had absolutely no notice of an outstanding balance, even being a CURRENT CUSTOMER. 

It’s absolutely ridiculous how they would treat someone like this, potentially ruining someones credit score as a multi-billion dollar corporation over $60. Especially a customer that has been with you since I was 13 years old. I don’t care about the money, if it’s owed, it’s owed. I care about the backhanded no notice business practise. A collections agency could call me but God forbid Telus calls you to let you know before they try to ruin your credit.

As soon as I am able I am leaving this company as a customer. To anyone reading this experiencing the same thing, don’t walk, RUN away from this company.

[AjayB]

Our experience has been the same - but no call, no notification.  Have been trying to return their equipment since August.  Their response was to not notify me of any charges and send the account to collections.  I only found that out when I called yet again about the equipment.  And when I call Telus - they won't give me any information.  I think its time for a CRTC complaint.  I don't even know where the account was sent!  

Horrible how they treat clients.

[TELUS_Support]

Hi @AjayB we can help with this issue. We'll send you a private message to assist

[JakeS]

Telus is horrible to deal with. Dine similar to me. This all sounds like a class action law suit. I  can also add overcharging. They charged me late payment on the bill that was incorrect and took Telus two billing cycles to rectify. (The bill that us) late charges staid though. " we can't do anything about it" was the a tual statement from customer service! 

[TELUS_Support]

Hello. We'll send you a private message to discuss further, thanks.

[Burge2]

Same thing just happened to my son, only it was an account from 8 YEARS ago! No contact, just straight to collections. He had no idea this was out there. And he's a current customer too.