Signed up for Stream+ September 26. Was told I could have additional subscribers as Netflix offers this for 2 extra households. As soon as I tried to activate, I received a message that additional households are not available at this time on Stream plus.
So, I called Telus to cancel Stream+ the next day. Today is December 12, 11 weeks, 2 and a half months later and nobody at Telus has been able to figure out how to cancel this. I have made more than 10 phones calls, spent in excess of 5 hours on the phone, connected multiple times with agents on "chat," and sent in the online escalation forms at least 4 times. I've been promised many, many callbacks that never actually occur.
After my credit card was charged again in October, I cancelled my credit card. November 26 I received an email saying I needed to update my payment information or my subscription would be cancelled. I received another email a few days later saying my subscription was going to be cancelled. I've sent a detailed report to my credit card company and they are going to go after Telus for the charges. And, because of the post office strike, I am without a credit card.
To this day, the only thing I've ever seen on my telus online account is "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Even today, I see this message. Is my subscription even cancelled? Who knows? I'll never ever ever sign up for anything other than super basic stuff with Telus again.
Why do they keep selling these subscriptions when they have lost control of the back end that processes everything? This is unbelievably unacceptable. And, it's actually theft. I said to stop charging me and they continued.
