I have been trying to cancel my Telus line for an Apple Watch that no longer works. I tried in person but was told I had to do it online. I tried online, but was told I had already made a change and would have to wait 19 days (I have not made any change!). I tried chat and this was the result:
Chat started with TELUS Assist
Wednesday August 31, 12:19 p.m.
Hi EILEEN, I'm TELUS Assist!
What can I help with today?
12:19
cancel (XXX) XXX-XXXX
You 12:20
Just to clarify, would you like to cancel the line, or move it onto its own account?
12:20
Cancel the line
You 12:20
Sorry, I didn’t understand that.
Are you looking to cancel the line completely or simply move it on a different account?
12:20
Cancel the line completely
You 12:20
I'm still not sure I've got this.
Let's start over, can you try rephrasing one more time?
12:20
I want to cancel the line completely
You 12:20
Just to clarify, would you like to cancel the line, or move it onto its own account?
12:20
CANCEL THE LINE
You 12:21
Sorry, I didn’t understand that.
Are you looking to cancel the line completely or simply move it on a different account?
12:21
to cancel the line completely
You 12:21
I'm still not sure I've got this.
Let's start over, can you rephrase that again for me?
12:21
How do I cancel this without waiting hours for Telus to answer their telephone?
