Email to text/sms sender name

[scottwiebe]

Email to text/sms messages used to always come in where the originating phone number was actually the sender email address in the message thread. Each email address would be a separate message thread. The last message we received this way was July 27, 2021.

Since then, all email to text/sms messages have all come from a (999)9999999 number with the sender email address in the message body. It doesn't matter which email address the message comes from, they all end up in the same thread now.

I for one absolutely hate this and am wondering why Telus changed something that worked so well. Is there a fix for this or can we get Telus to change it back?

[NFtoBC]

My recollection is these messages came to me from (999]999-9999 for many years now. Possibly it depends on which interface the sender uses? I know Telus and Koodo each have different implementations of email to SMS, and can be used interchangeably by subscribers to either service.

[scottwiebe]

Hey, thanks for the reply!

What do you mean by interface when you say "it depends on the interface that the sender uses"?

[NFtoBC · Accepted solution]

There are a number of different means to send SMS from other than a cellphone. For instance, those sent through Koodo’s system arrive as MMS, while those through Telus’ arrive as SMS. There are (or were) text gateways which allowed one to enter a text to a user through a web page as well. Additionally, texts sent through VoIP suppliers (Fongo, etc.) may use other formats.