Activating a new SIM card online

[KMSEng]

I keep getting an error message while trying to activate the SIM card sent with a new phone   A Verification code cannot be sent to the selected address at this time. To receive a code please choose the SMS method.  I have requested that it be sent to our email but it doesn't work  Any suggestions?

[T-Speed · Accepted solution]

Hi @KMSEng 

If you followed the steps here: https://www.telus.com/en/support/article/replace-change-mobile and you still get the error, please contact our tech support team https://www.telus.com/en/support/contact-us?linktype=ge-footer so they can further look into it.