imac desktop known issues

[berbma2]

i have  an iMac desktop, and have a fiber TELUS WIFI hub, when i connect my iMac on hotspot from my mobile phone it does let me browse, but when i hardwired my desktop directly to my hub, it say's I'm connected but i cant browse to anything, did try logging in to admin page make changes, but i don't think that will help me at all, since I'm connected but cant browse, did tried to change the cable same thing happened,

[berbma2]

Wireless is working btw,

[FuzzyLogic]

Possibly an issue with your desktop not releasing it's IP address. Might be worth a try to do a refresh:

Renew your IP address from the DHCP server on Mac - Apple Support (CA)

[berbma2]

did that, i am still getting the same problem, maybe its the network card from my Imac not compatible with my subscribed speed? 

[FuzzyLogic]

The network card should work regardless of your subscribed speed. Has it worked with a wired connection in the past?

[berbma2]

YES it does..

[berbma2]

im still getting this problem, im forced to use wireless. i really much preferred  wired connection, i did try to replace the cable, same thing' 

[FuzzyLogic]

What box are you plugging the cable into. Do you know the model or can you supply a description? Possibly you are using the wrong port?