cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why was my Internet changed to GC-NAT IP on WAN recently?

xspider
Neighbour

Recently I found my Internet WAN side was changed to GC-NAT IP (100.x.x.x), not dynamic public IP as before. And I VPN server in my home router was un-reachable from Internet.

Telus's service agent can't explain it and just repeat that the public static IP needs additional service. My question is where is the dynamic public IP as before. 

I will switch to Shaw if Shaw doesn't turn to GC-NAT for Internet plan.

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

We can definitely take a look at options for troubleshooting this. Feel free to send us a private message if you'd like and we'll be here, thanks.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

xspider
Neighbour

Just wrong typing for CG-NAT.

My issue is that previous internet dynamic public IP (75.x.x.x) was secretly changed to CG-NAT (100.81.x.x) by Telus. Therefore my home network cannot be accessed from outside.