03-20-2020 01:02 AM
03-20-2020 01:07 AM
03-20-2020 04:09 PM
The call centre has been hit hard with on-shore agents forced to relocate to working from home. These are agents who previous had no equipment (laptop, monitors etc) or dedicated internet connection to perform their work remotely so they are scrambling to get more of them set up. To make matters worse, Telus International's main campus in the Philippines has been severely impacted as the government there declared a state of martial law. Right now the focus is just to get customer's online with a service that works. The entire company is scrambling, as is every major company in the world right now.
03-22-2020 02:38 PM
I hear your pain. I waited for two hours on Shaw yesterday to get a *wong* fix. Geez !!
03-23-2020 05:16 PM
i had to wait so long both of my landline battery died!