04-07-2022 05:48 PM
Is anyone else having this issue? I can log in with an iPad on wifi and with the Windows laptop over my phone’s hotspot. But through my Telus home network, I get connection reset errors. One banking website also doesn’t function through the laptop, but the device apps are fine on the home network. Just trying to figure out where the problem is, but I THINK it’s with Telus and my laptop.
04-07-2022 07:20 PM
What is the address of the websites you are trying to access? That information would be helpful in diagnosing problems.
How long has the laptop been unable to access the sites?
If you try to access the same websites (not the app) on the iPad, will they load properly?
Is the laptop just connected through wifi or have you tried connecting the laptop to the ethernet on the Telus router?
Do you have any other PCs in the house that have the same issue?
Have you rebooted the Telus modem/router/gateway?
Are you using just the Telus provided hardware or are you using your own router?
04-08-2022 08:56 PM - edited 04-08-2022 08:57 PM
The website was Revenue Canada’s sign in pages. And some links at a banking website also wouldn’t work. The boxes to enter sign in information showed correctly, then would change to a message saying online banking was unavailable.
The laptop had no issues accessing these sites approximately 4 weeks ago, when I was at another location on a different network with a different internet service provider.
The websites work correctly if I connect the laptop to my smartphone’s hotspot (Telus is also my cell service provider.)
The websites work correctly on the Safari browser on an iPad.
I haven’t tried an ethernet connection yet.
I have not reboot the Telus equipment yet.
My hardware is all Telus.
Thank you. My time to work on this has been limited. Thank you for your response.
04-08-2022 05:56 PM
Possibly try a different web browser?
04-08-2022 08:58 PM
I tried 3 different browsers.
04-08-2022 09:06 PM
I would recommend just rebooting the Telus router in your home as the next step. Easiest is just to unplug it for 10 seconds and then plug it back in.
04-10-2022 02:15 AM
Yes, I’ll give that a shot, when no one needs any tv. I did take the laptops out to the garage (where Telus, for customer convenience, installed the router) and tried the laptop on ethernet. No change.
04-10-2022 11:53 AM
"home network & Windows PC"
Have you tried clearing your browser cache or using Ctrl F5? And it's just two sites you mentioned, CRA and your bank? You can surf ALL other internet sites, including IP streaming?
04-10-2022 01:45 PM
04-10-2022 01:54 PM - edited 04-10-2022 02:19 PM
You seem to have a securities issue with your laptop, not a Telus network issue. Like your laptop is blacklisted and/or getting blacklisted. Could be due to something residing on your laptop that is doing bad things to visited sites.
04-10-2022 01:57 PM
04-10-2022 02:03 PM - edited 04-10-2022 02:12 PM
But then your phone's IP is the facing IP to that site. So through your home ISP public IP address you are having issue.
Maybe you could try releasing you Telus WAN IP address, not sure it will work, I have never tried it. Power outages sometimes gets you a new public IP address. In the router there is a setting to release it. Under STATUS
04-10-2022 01:35 PM
04-10-2022 01:45 PM - edited 04-10-2022 02:25 PM
You said: "I can log in with an iPad on wifi - But through my Telus home network, I get connection reset errors."
Can you access those sites with your laptop via WiFi also? ie, can you visit the sites that you couldn't visit via ethernet.
Or did you mean your iPad on Cellular, not WiFi?