I called TELUS Jan 10th for the purpose of topping up my account and getting details of minutes remaining. The rep beat around the bush and said he would take care of everything. Don’t be concerned. But in making a call back later, nothing had been done. The followup agent, a lady, took care of my needs. In talking with the first agent today, he said my entire system, telephone, Mac computer and iPad had been compromised. He is not adequately explain how he knew and what evidence he had to support his allegation. He then proceeded he would install a system to remedy the problem for $199.00 and then followed to say that I would be entitled as a senior to get a price of $149.00. I asked him the name of the system but he would not do so. I reviewed any systems that could have been compromised but found none. I asked to send me the details by email, which he did not. I took it as a fear tactic. Is this a normal part of Telus’ marketing plan?
Very disappointed in Telus’ response. Thinking of changing suppliers.
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That sounds a lot like you called one of the tech support scams out of India... Are you absolutely sure you called the correct number for Telus?
@DuncanFindlay First thing monday morning phone billing and have them verify that your account has not being compromised. Did you get the followup agents name also the other persons name to. Billing can find out what numbers you phoned and make sure things are ok. Have them let you know by way of an email so you have hard copy. New passwords are in order for you for sure. Good luck Polecat