Orange light on modem

[Millzy]

Hi there, there is an orange light on the internet part of my wifi modem, the wifi light is green.

I’ve rebooted and even reset my modem and my internet is still not working.

I’ve been on hold with support for an hour now with no luck of even hearing someone’s voice. Anyone have any suggestions or advice? I’ve checked for outages in my area and there are none.

[AbBowhunter]

The orange light means there is no signal to modem from its source. I'd call into Telus. You may need a service call. But bewarned Telus does bill for things like that.