My Telus App suddenly stopped showing my wifi traffic and devices

[New2Teluss]

Hello,

and just like that, my app stopped working. it was working just fine showing my NAH, and two boosters - and all the devices. I could enable and disable them with a tap. and I disabled 2!

Now, the app does show the devices or the wifi info. it says to reset the modem - which I have done several times.

My devices are 'disabled' from the wifi and I cannot use them anymore! AND I cannot re-enable them until my app starts to recognize my network!

Telus customer support, anyone, please help

Thanks

[FuzzyLogic]

Do you mean Telus Connect app? The features you describe are in that app. I have found that on occasion the app has 'issues'. Normally force closing the app or simply trying again later resolves the issue. I suspect an issue with something on Telus' end. Hopefully that's the case for you.

[FrustratedCust]

I have the same problem, my devices are blocked and the Connect app cannot load my boosters, so I cannot start them!  This is very frustrating.  

[Askiy]

I am having the same problem with the app and am very frustrated. I use the connect app to control when children can connect to the wifi. At some point, I accidentally pressed "Forget device" which it has and now it won't show the device but will let it connect to my wifi? what is the point of this app if I cannot control what apps can connect to my wifi or see what devices are connected already? so sick of this app

[A-B]

If uninstalling and reinstalling and/or ensuring the app is up to the latest version isn't stopping this issue for you, reach out to our team at 1-888-811-2323 so they can assist.

[tdrae]

This solution doesn’t work when you’re not open to help your customers

[A-B]

It's a good thing then that we are! Let me know if you're experiencing any issues on your end as well!