I have been Telus customer over 22 years. CAN TELUS HAVE A SPECIFIC AGENT CONTACT ME BY EMAIL? It is so excruciatingly difficult to resolve anything with Telus. I spent hours after hours on the phone and when finally ONE agent could help me properly, there is no way reaching him again; the chat does not work because no live agent is available although it is within the timeframe given (is it shown in Eastern Time? If so, please notate it!); and the call back does not work because Telus somehow managed to stop my home phone for no reason and our cell phones do not pick up toll-free numbers due to too many spams. Every time when I try to renew - EVERY TIME - there are difficulties reaching an agent, and afterwards, mishaps. This time, over the span of 3 weeks, after speaking with 13 different agents, being on the phone 10 hours total (most of which waiting time), and a no-show appointment, I found that somewhere on the way they managed to stop my home phone and the last customer rep I spoke with (#13) kept telling me my number was "not activated" and asking me if had I moved (I had to tell "no, I did not move" multiple times to the same person in one conversation). Not only I have to experience mishaps, I have to call Telus by Skype-out because my home phone battery would die (now I have no choice because they disconnected me, but even when it has the dial tone I have to Skype-out) because the wait time is too long. Their rep, if I can talk to one, is in an incredibly loud, public (?) space with people talking, laughing, dog barking and children screaming in the background. Every single one of the agents tells me different things. It is so stressful, time consuming (this time it ruined 3 weekend plans), and frustrating beyond words. After a botched migration appointment today, I was ready to give up and quit Telus but the agent #12 finally came through in helping me. I NEED TO BE IN TOUCH WITH THIS ONLY PERSON WHO FINALLY COULD HELP ME PROPERLY, SO IF THERE IS A WAY THAT HE CAN CONTACT ME BY EMAIL, PLEASE LET ME KNOW (I don't know if I can name someone here, so I won't, but I really need to contact him).
