Internet Renewal

[sophietan]

My 2-year term ended recently, and I want to renew my plan at the same speed same price, I hope. Unfortunately, I was told I have to pay around $30 more for my renewed 2-year team internet plan ( Purefibre, no legacy plan now) from the loyalty member team, since I am not a new customer anymore. This is a loyalty offer from Telus. 

[TELUS_Support]

Hello sophietan and thanks for reaching out to our team here, were you able to speak with a loyalty agent in regards to your renewal offer? 

[Tigi]

Hey "official support team", sophietan did mention "from the loyalty member team". !?

[TELUS_Support]

Thanks for your help Tigi!