I can't send email to TELUS domain @telus.com

[Rafat]

Every time I try to email telus.com, it bounces back with the below error.

Any one faced that before?

Original Message Details

Created Date: 2024-11-01 5:09:22 PM Sender Address: @albaengineering.ca Recipient@telus.com Subject: FW: Request crossing TELUS utilities-West Halkirk, AB

Error Details

Error: 550 5.0.350 Remote server returned an error -> 554 Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer Message rejected by: onl-secee08.nssi.telus.com

Notification Details

Sent by: YT3P288MB0141.CANP288.PROD.OUTLOOK.COM

[TELUS_Support]

It sounds like your email is being blocked due to a reputation issue with the domain used in your message transfer. This may happen if the sending domain or server IP has been flagged by email filtering systems for potential security reasons.

To resolve this, please reach out to your email administrator or IT team to check the reputation of the domain and ensure it adheres to email sending best practices.

[Rafat]

I have contacted the Microsoft 360 we have tried everything we could but still have same error. I wondered if you can add me to your email list..

Sent from my iPhone

[TELUS_Support]

Can you send us a private message and we can try to help there