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Help. Volume very low on Optik Tv but fine (loud) on smart tv apps Youtube

pointbob
Helpful Neighbour

Hi

 

Strange problem. I connected the Amazon Fire TV to the optik tv box and even with volume at 100 it's barely audible. But when I switch to youtube or roku apps to watch programming the volume is fine and very loud. 

 

I checked the volume controls but it seems its only messed up when watching Optik tv channels.  I;'ve reset the optik tv box and no difference. Any help appreciated.

 

ps...even when i use the rabbit ears to get signals over the air the volume is fine...it's strictly telus optik tv signals...

1 ACCEPTED SOLUTION

FuzzyLogic
Community Power User
Community Power User

I suspect the volume level on the Optik TV box is set to a low value. Here is a post from reddit that talks about this issue:

 

Sound on Telus Box too low? : telus (reddit.com)

View solution in original post

3 REPLIES 3

pointbob
Helpful Neighbour

its a slimline 2 remote and Amazon Fire TV 55" about 6 months old.

FuzzyLogic
Community Power User
Community Power User

I suspect the volume level on the Optik TV box is set to a low value. Here is a post from reddit that talks about this issue:

 

Sound on Telus Box too low? : telus (reddit.com)

thank you!