Help. Volume very low on Optik Tv but fine (loud) on smart tv apps Youtube

[pointbob]

Hi

Strange problem. I connected the Amazon Fire TV to the optik tv box and even with volume at 100 it's barely audible. But when I switch to youtube or roku apps to watch programming the volume is fine and very loud. 

I checked the volume controls but it seems its only messed up when watching Optik tv channels.  I;'ve reset the optik tv box and no difference. Any help appreciated.

ps...even when i use the rabbit ears to get signals over the air the volume is fine...it's strictly telus optik tv signals...

[pointbob]

its a slimline 2 remote and Amazon Fire TV 55" about 6 months old.

[FuzzyLogic · Accepted solution]

I suspect the volume level on the Optik TV box is set to a low value. Here is a post from reddit that talks about this issue:

Sound on Telus Box too low? : telus (reddit.com)

[pointbob]

thank you!