05-04-2021 08:23 AM - edited 06-10-2021 01:24 PM
Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.).
This issue is typically caused by an error known as “conflicting accounts” (otherwise known as the “Please contact your Organization Administrator” issue. It happens when the TELUS email was used as the login to the personal Google account. Each account must have its own unique login or else the system wouldn’t know which account you’re trying to access.
Not to worry though, this can easily be resolved by following the steps below on how to rename your personal Google account.
Step 1: Add another account
Step 2. Sign in to your account
On the sign-in page, you will have to enter an email address with the domain @gtempaccount.com. Follow these steps:
Step 3: Enter your Google account password
Enter your Google account password and select Next
Step 4: Change your password
You will then be asked to enter and re-enter a new password.
Step 5: Sign out of your account
On the Google account homepage, click on your initial at the top right and sign out of your account
Step 6: Sign in again
Sign in again with the same credentials you just created
Step 7: Choose an email address to access your account
This is where you choose an email address to use going forward to access your Google services.
Note: If you already have another Gmail account, unfortunately, you will not be able to use it to complete this step. You will have to create a new account
Step 8: Choose your Gmail address
Note: The information you enter in the field “Your current email address” will be used as a way to retrieve this account in the future. You may use your TELUS email address in this field.
Step 9: Access Google services
Note: If you’re unsure as to which Google services you had created this account for, go to myaccount.google.com/dashboard
How to toggle between both accounts
Google makes it easy to toggle between accounts.
For more tip & tricks related to the migration to Google visit our TELUS email setup & help with migration support page
05-27-2021 08:10 PM
So far does not work. I've tried the gtempaccount thing but the response is the account cannot be found.
Any options, ideas??
05-28-2021 11:31 AM
Were you previously using your telus.net email address as your Google login, and you login to the new telus service with that same address? If so, it seems strange you would get an ‘address not found’ error.
06-02-2021 09:23 AM
I have had the same issue. Google will not let me set up a temp account.
Since the migration we have not been able to access our blogger website, YouTube or docs. "No access, contact your administrator "
We have previously used our Telus email to access our Google accounts. Telus business support has been no help. Told me to find an I T person!
06-10-2021 01:55 PM
As someone who never had a Google account prior to the Telus migration I don't think this will work for people who didn't previously have a GMail account. Alternatively you can create a Google account and then follow these instructions.
I found simply logging out of my Google hosted Telus email restores access to the Google services. I normally use Outlook to access my email which alleviates the issue when using web based email.
Alternatively using a second InPrivate (Edge) or Incognito (Chrome) window will let me access these services while logged into Telus webmail.
06-19-2021 08:21 PM
Yes, I discovered I have multiple google accounts from over the years. Thank goodness I have another email not gmail or telus. When I get the error, I look at the account profile pic and say, ahhh! Log out of all accounts, and then log in with the non-gmail/telus. Phew! BTW, the "no account access" pop-up just started occurring last 2 weeks or so. I have had the different accounts for over a year. Any idea why it pops up now?
08-21-2021 04:20 PM
You must be joking. I've just about had it with Telus. After their "migration" to gmail, I had to pay an IT guy $500 to get my mail working. Then Telus screwed up my other email, and I spent 2 hours on the phone with AppleCare, trying to get the Telus mess tidied up. The Apple guy—from the USA—said at least half of his big problems have to do with Telus.
"You need to talk to Telus," he said. LOL I said, "Telus does not care."
Now they're getting into health. For god's sake I hope anyone going to Telus for healthcare ups their life insurance, cuz if Telus handles health care like they handle IT, you're gonna need more life insurance.
There should actually be a class action law suit over this.
08-23-2021 04:29 PM
Sorry to hear that Nathannathaniel, did you get your Gmail issues sorted?
09-09-2021 03:38 AM
I am not able to do this. I've had a gmail account for years. Is it the password for that account that I use for the @gtempaccount that I am setting up?? When I try that, it says it's not correct - but I know it is.
09-09-2021 02:43 PM
These instructions are for people who used email@example.com as their gmail account address. Sis you use your Telus email address when setting up the gmail account? If not and your gmail account is firstname.lastname@example.org, then this process does not apply.
11-27-2021 09:10 PM
Re: the 'No access to Google Maps' problem.
You stated that:
"This issue is typically caused by an error known as “conflicting accounts”". While this is stating the obvious, the REAL error was the Telus decision to migrate to the 'new, improved' Google based email system. The system was perfectly adequate for many (most?) email users prior to the migration and it's difficult to appreciate why Telus made this move other than for dollars and cents business reasons. Not only does the new system restrict access to Google Maps and some other Google functions, but it is also appreciably more cumbersome to use and maintain than the old system. During the migration of my old emails, with the help of one of the Telus email experts(??), two valuable files containing medical and financial emails were lost. I would instantly revert to my old system if I had the chance.
12-08-2021 06:13 PM
I was happy to find this string and look forward to trying it tonight. As I have been haunted by:
We are sorry, but you do not have access to Google Docs.
Please contact your Organization Administrator for access.
It won't let me set up this temp account.
I have important documents in Google Files that are only linked to my telus.net account, so using my 'more generic' Gmail Account is not an option. What now?
What error messages do you see when you follow this process?
As soon as I get to the 'add an email address', I enter my email address with a % instead of an @ followed by the tgmail thing - and it asks me for a password - then it says that email doesn't exist.
You've got to be kidding ... right? All these incantations including blowing up my gmail.com account. Give me a break
Give me a break. All these incantations, including blowing away my existing gmail.com account?
This topic has been all over the web for quite a while. It seems the solution is to modify the Administrator Console. Of course we don't have access to the Administrator Console. Sooooo, would I be correct in assuming that Telus is the Administrator and has access to the Administrator Console and could turn features such as Google Maps on or off?