Forum Discussion

Vincent86's avatar
Vincent86
Helpful Neighbour
2 years ago
Solved

Fiber X 5 capped at 3250 mbps

I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
  • TELUS_Support's avatar
    TELUS_Support
    2 years ago

    Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!

mcianfar's avatar
mcianfar
Neighbour
2 years ago

I am also seeing the exact same thing. My MyTelus account clearly states a max of 3250 mbps. TELUS_Support can you please help us figure this out?

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi mcianfar - we are sorry for the confusion and have identified this as an issue. We will be sending you a message to gather your account details to forward this to our network team. 

 

Please direct anyone with the same issue to message us here in the neighbourhood so we can gather as many examples as we can

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