Forum Discussion

MorenMore's avatar
MorenMore
Friendly Neighbour
6 years ago
Solved

Fax line

My cordless base is connected into pots1.  Can I connect my fax machine to pots2?  I tried but didn't get a dial tone.  Is the only other option to temporarily connect my fax machine to pots1 and loo...
  • TechsupportGuy's avatar
    6 years ago
    Hi MorenMore.
    As per your description, you must be on FIFA.
    So, by default the Pots 1 is available for home phone. The Pots 2 kept disabled. In FIFA smartring facility is not available unlike copper so that you could have two different numbers and one could be used for fax.
    In order to get your fax machine working, you need to call the Tech Support line and ask to make a request for pots 2 enable. Normally it also can be denied.