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05-04-2020 01:57 PM
I have stumbled on a number of web articles about telus mail moving to gmail. Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information
I have not received any notification of this. Any idea what is happening.
Thanks!
Solved! Go to Solution.
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05-04-2020 03:21 PM
They are migrating the email accounts over in batches. They will email you prior to your account moving.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
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08-25-2020 07:37 PM
I agree Telus is a greasy company. When will they ever learn ?. Transalta had questionable ethics going back decades. Where did it lead them? Is there stock over $5.00 now. Encana used to cost their SAG_D like an internal Ponzi scheme, borrowing from Phase B to Make Phase A look better. They took off to the States, didn't they? When will the business leadership in this Province learn that the best practice is an honest day's work for a buck? Why is Telus using Google/Gmail? Can't they just develop a base that interfaces with all common email systems Outlook, Gmail, I-mail.
Are they getting a kickback from Google?
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09-23-2020 12:27 PM
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09-23-2020 01:23 PM
They say they handle multiple email accounts as long as they are with Telus. It says they can be acccessed with just one sign in.... I only had one that I migrated, so I can't confirm that it really works! see this link:
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10-05-2020 06:42 PM
Hi @RonAKA & @canucks4life
Aliases are still working on TELUS email powered by Google. The main difference is that webmail.telus.net allows you to login using any address, whereas mail.google.com only allows for one address to be used for logging in. You will be able to send and receive via the aliases (Send an email from an alias).
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08-25-2020 07:24 PM
This page has been pulled down. Probably by Telus.
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08-25-2020 08:02 PM
There is lots of information on Telus site about the migration. You can find it here.
I’m not sure why you are so fixated on a post from a customer, based on what they discovered 3+ months ago.
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09-10-2020 10:57 AM
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09-11-2020 09:47 AM
Our small business relies heavily and happily using the computer based Microsoft Outlook 10 - worked excellent could do everything in that program as well relied very much on our offline business folders. Then was put in the mass transfer groups to Telus google mail on the Internet on Wed 9 Sept 2920. Promises of folder and contact transfers and that there will be minimal changes as well that help was available. Which now only the basic folders were transferred no contacts transferred at all. Still not able to get assistance with anything. Have been on hold so many times with no results. There is absolutely no guidance. Tried to print a letter and I could not format in any way and could barely read the printing as it was very small. We are not widget or app downloaders and are not interested in searching something out there in the web to help. We all feel let down by Telus. Very apprehensive, feel ill about this mess and nowhere to turn to for assistance. Have also read on this site that a person was in contact with Telus and could not assist in any way on how to connect up the offline folders. Feeling lost, dismayed and totally let down by Telus.
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09-20-2020 03:05 PM
If we wanted an “Internet” email we would have switched. Have spoken to others and they are in the same predicament - absolutely no help for small businesses at all. Spoke to users in B.C. and was advised they are also still trying to get their offline small business folders. Is there any solution out there. All I keep getting is GMail does not synchronize properly - what kind of explanation does that mean. Also suggested was - perhaps you should not have switched! grrrrr
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09-20-2020 05:00 PM
I don't use Outlook so I really can't help you with the detail. Have you followed the Telus instructions for setting up Outlook 2010?
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09-20-2020 07:56 PM
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09-20-2020 08:53 PM
The first thing you probably want to do is use File Explorer to find the .pst file which should have all your off line data. If you don't find a pst then look for .ost. I would look at the size of it and the file modification data, and then make a copy in a backup folder.
Then I see a Microsoft Support procedure to do a repair on an office product that includes Outlook 2010. Your could try that to see if that allows Outlook to start up again.
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09-23-2020 10:28 AM
Why would Telus assume that everyone would be a computer pro.
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10-05-2020 09:46 AM
Which also shows they have no idea how to resolve this “major” problem!
We hope that we can find someone or some program that can access, open and use or print or save all those locally stored business folders!
We are exasperated and totally stressed!
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10-05-2020 12:22 PM
Have you considered mail programs other than Outlook 2010?
Folks have had success with Thunderbird, and Windows10 mail.
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10-05-2020 12:57 PM
I have used Thunderbird for over 10 years, I like how simple and clean it is. I highly recommend it. BUT my telus webmail suddenly stopped going to my Thunderbird account and had a few other issues so I re-downloaded it. When setting it up this gmail stuff kept coming up. I was confused because I had a telus email. Also it now won't let me do anything because it is rejecting my password. Up until day before yesterday after doing research I found out about the migration to gmail. I have not heard anything from Telus. I had called Telus support to get some help and ask about the gmail thing and he told me that Telus had changed over to Google but he never mentioned anything about a migration. He tried to help me but nothing worked. Does anyone know if my troubles with Thunderbird are because I have been migrated yet? I am not computer savvy. I have gone to the website pages that explain how to transfer Telus webmail to Thunderbird but none of them work. Any help would be greatly appreciated.
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10-05-2020 01:47 PM
About all I can do is tell you what I have done. I had a POP3 account in Thunderbird linked to my Telus webmail. I never really used the Telus Webmail. Thunderbird with a POP3 link downloads all email from the Telus server each time you open up Thunderbird. When my migration date was set, I opened Thunderbird the night before to ensure I had all the mail downloaded from Telus. The next day after I was migrated I set up a new account in Thunderbird following the instructions from Telus at this link:
Setup email on PC with Monzilla Thunderbird
Now I have a old, dead, set of folders in Thunderbird from the time before migration, and a new account with folders that I am slowly adding which is linked using IMAP to the new Google account. There is a point in this that lets you set up the account to an existing gmail address, or to a new one with Telus G Suite. I chose the new G Suite account which retains my existing Telus email address.
For me, it basically worked for email. Contacts and Calendar have been a bit more problematic, but I have it pretty much sorted out.
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10-05-2020 03:15 PM
Do you think I will have to wait until I have migrated before I can reset my account in Thunderbird?
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10-05-2020 04:49 PM
For sure I would try to fix your WebMail account in Thunderbird before you migrate. It may be just a matter of resetting your password.
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10-05-2020 06:53 PM
@Tinasco have you tried logging into webmail.telus.net? If you are redirected to Google, you have been migrated. If you are able to access webmail.telus.net, (and possibly see the invitation form to pick a date) you are still on the old platform.
If you are on Google, use this article: Set up TELUS email on your computer using Mozilla Thunderbird
If you are on webmail still, use this article: https://support.mozilla.org/en-US/kb/manual-account-configuration and these settings:
Incoming (IMAP): imap.telus.net port: 993
Outgoing (SMTP): smtp.telus.net port:465
