COVID-19. Data caps lifted. SmartHub as well?

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Resident

Hey neighbors, 

 

With Telus lifting the data caps with those of us without unlimited data plans due to the Coronavirus, does this apply to Smarthub users as well who are utilizing LTE networks for their rural internet needs? 

 

The telus website is quite vague on this and I don't want to burden the limited agents that are still in the office.

 

Thank you and stay safe,

manjiman01

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Community Power User
Community Power User

Doubtful. The option for unlimited data on the wireline network already exists; Telus is just waiving the $15 fee. Since unlimited is not an available option on the Smarthub, it means a far different change than simply waiving the fee.

NFtoBC
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TELUS Employee
TELUS Employee

Awww, that's so sweet of you to be concerned about the limited agents in office. Surprisingly, though on the mobility side we are not busy at all. The policy does not currently cover smarthubs, however if someone did get overages they can always call in and talk to someone because TELUS is pretty lenient when it comes to disasters like the forest fires and now the pandemic. 

Mobility Client Care Rep