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CO2 Detector Tampered

Tallyman
Neighbour

My CO2 detector had a low battery so I put a new one in. As soon as I inserted the new battery I got the alert that the sensor is tampered. I put the detector back and I still have the alert and now the detector is beeping as if it's still a low battery.

 

Does anyone know how to fix this?

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

We do have a page at our website for troubleshooting false alarms, beeping, and other issues here: https://www.telus.com/en/support/topic/smarthome/alarms

 

Your other option of course would be to reach out to our SmartHome team for further investigation.