Twice the week before last my home connection went down for at least 1.5 hrs each time. Yesterday, while chatting with the help line about another issue it went down again for just over 2 hrs. Insisted on someone coming out and when he left this morning asked for me to sign agreeing to the $175 charge because they couldn't find an issue with the line or the equipment. What gives? So I just deal with no service for hours at a time and take it?
I strongly suggest keeping a record of each time you notice your internet is not working, to see if there is a pattern. Usually first troubleshooting steps are done by Telus without sending a tech. Did this happen?
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