What's a vacation suspension?
As an alternative to canceling your service(s), you can suspend them which allows you to keep your phone number and telus.net email address at a reduced rate.
Is there a charge?
Yes. There is a $30/month charge for each service you are suspending. If however, you're also a SmartHome Security client, there is no charge to suspend your other services! (note: SmartHome Security itself cannot be placed on vacation suspension).
How long can I put my services on vacation suspension?
You can suspend your services for a minimum of one month and a maximum of six months, and can suspend them once every 12 months.
Will my home security system still work?
If you currently subscribe to a non-TELUS home security service, and that service requires your phone line or High-Speed internet to work, you'll need to leave that particular service active.
Can I check my voicemail while I’m gone?
No. All calling features, including voicemail, are suspended entirely.
Will I have access to my email?
Yes! Your telus.net email address remains active and you can access your emails anywhere in the world via webmail.
What happens if I come back early?
Just give us 48 hours' notice of the date change and we’ll have your services working when you return.
I received a free gift or discounted pricing when I signed up. Will I be charged a cancellation fee?
Nope! Because you’re only suspending your service temporarily, there's no cancellation fee. Plus, vacation suspension does not extend the length of your service agreement.
How do I suspend service?
That part's easy! Give us a call at 1-888-811-2323 or contact us via Live Chat online over at www.telus.com/assist from a computer browser and we’ll help you out there.
Let us watch over everything while you’re away and most importantly, enjoy!
