on
11-22-2016
12:07 PM
- edited
September
by
C_Fun
Planning a road trip? Spending your summer at the lake house? First off...super jealous. Second...we've got you covered with our TELUS Vacation Suspension of Service.
What's a vacation suspension?
As an alternative to canceling your service(s), you can suspend them which allows you to keep your phone number and telus.net email address at a reduced rate.
Is there a charge?
Yes. There is a $30/month charge for each service you are suspending. If however, you're also a SmartHome Security client, there is no charge to suspend your other services! (note: SmartHome Security itself cannot be placed on vacation suspension).
How long can I put my services on vacation suspension?
You can suspend your services for a minimum of one month and a maximum of six months, and can suspend them once every 12 months.
Will my home security system still work?
If you currently subscribe to a non-TELUS home security service, and that service requires your phone line or High-Speed internet to work, you'll need to leave that particular service active.
Can I check my voicemail while I’m gone?
No. All calling features, including voicemail, are suspended entirely.
Will I have access to my email?
Yes! Your telus.net email address remains active and you can access your emails anywhere in the world via webmail.
What happens if I come back early?
Just give us 48 hours' notice of the date change and we’ll have your services working when you return.
I received a free gift or discounted pricing when I signed up. Will I be charged a cancellation fee?
Nope! Because you’re only suspending your service temporarily, there's no cancellation fee. Plus, vacation suspension does not extend the length of your service agreement.
How do I suspend service?
That part's easy! Give us a call at 1-888-811-2323 or contact us via Live Chat online over at www.telus.com/assist from a computer browser and we’ll help you out there.
Let us watch over everything while you’re away and most importantly, enjoy!
Do you have to suspend all services on account? Eg. Internet/TV client wants to suspend TV service only needs Internet active for IP security monitoring?