Forum Discussion

dan_mah's avatar
dan_mah
Neighbour
3 years ago

You need to be on your home Wifi and enter admin password to proceed

Hello, I'm having trouble connecting my Telus boosters onto my home network.  My boosters are connected to the network by hardwire for the setup.  On the mobile app, when I go to "Network", "Add" (bo...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

What are you seeing instead? Can you take a picture or screenshot?

TibbyXo's avatar
TibbyXo
Neighbour
2 years ago


  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Can you try unplugging power to the units, wait 10 seconds, plug them back in and try again once they've booted up. 

    • Tull's avatar
      Tull
      Neighbour
      2 years ago

      Also getting the same page. Where do you add the admin password? 

      using an iphone 11

    • TibbyXo's avatar
      TibbyXo
      Neighbour
      2 years ago

      Unfortunately, I have tried doing that multiple times to no avail.

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