Forum Discussion
Solved
Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
Nighthawk
Community Power User
Community Power UserWhich version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
Your suggestion to Sign Out of the TELUS TV+ app via the iOS TV Provider setting resolved my issue. I was unaware of this setting.
Signing out allowed me to sign in with the correct account. When I first installed the TELUS TV+ app, I signed in with the wrong account. Even when I uninstalled and reinstalled the app, I was unable to enter the correct account credentials.
Thanks VERY much for taking the time to promptly answer my question with clear and detailed instructions.
