Forum Discussion
Telus TV + cloud pvr
Recording ends before the program ends and automatically goes to the next recording. When are changes coming to extend the length of the recording.
16 Replies
Recordings on “Home Network” stop 5 minutes before the ending which makes the recording feature useless. Can the metadata for Home network be changed to sync recording times with show times?
TELUS_SupportOfficial Support Team
Hi kentwendy - is this happening on all your recordings?
- The early start happens with all recordings but we get the end of the show except for those on Home Network.
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Hint: Include TELUS_Support to your question as that will notify them faster to read your post. Better yet start a new thread instead of adding to one that started in 2024.
Recordings on “Home Network” stop 5 minutes before the ending which makes the recording feature useless.
- A-B
Community Manager
Extending recording length is definitely on our team's roadmap, and they're actively working on it for a future release!
Get this update done quick or I will Be switching to Shaw
This sucks. I am missing all sorts of sports endings. What happened to the ability to extend recordings. The old system had this feature. Also setting up recordings sometimes they don’t record . Thinking of contacting Shaw and switching
I am missing all sorts of sports endings because I can not extend recordings. Completely sucks I think I might Get ahold of Shaw and switch Not A Happy Customer
assiaTELUS Team Member
Recordings of live sports programs are automatically extended by 60 minutes (90 minutes for tennis matches), so we will need to research if this failed for the particular games you recorded. Sparky1960 - would you please let us know which sports events (time and channel) were cut off for you so we can investigate?
