Forum Discussion

ironhand's avatar
ironhand
Neighbour
2 years ago

Telus TV+: Anyone else experiencing frequent sound outages?

While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video i...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Can you try these steps to potentially resolve the problem:

 

  • Restart Your Telus TV+ Box: Unplug your Telus TV+ box from the power source, wait for about 30 seconds, and then plug it back in.
  • Check Your Connections: Ensure all cables connecting your Telus TV+ box to your TV and any sound systems are secure and in good condition.
  • Update Your Software: Make sure your Telus TV+ box has the latest software updates installed. You can check for updates in the settings menu.
  • Reset Your Network Equipment: Restart your modem and router by unplugging them, waiting for 30 seconds, and plugging them back in. This can help resolve any network-related issues.

If the issue persists after trying these steps, please send us a private message and we'll see how we can further assist. 

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