Forum Discussion
Re: [Megathread]: TELUS Connect
I’ve been experiencing ongoing issues with the TELUS Connect app — it cannot detect my Wi-Fi 6 Booster. Additionally, the app displays a message saying “some features unavailable.” The pause/unpause device function does not work, and the devices list fails to appear.
I’ve already tried the following troubleshooting steps:
- Reset the hub and Wi-Fi 6 Booster
Disconnecting and reconnecting the hub and Wi-Fi 6 Booster
Uninstalling and reinstalling the Connect app
Logging in and out of the app
Unfortunately, none of these actions have resolved the issue. This problem has persisted for over six months.
I would like to ask:
Can I delete my TELUS Connect account and create a new one to start fresh?
orCan you clear or reset the devices currently linked to my account so I can re-add them?
2 Replies
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In my experience, nothing will resolve these issues. I have had them nonstop since I started using the app, and all the various iterations of the great troubleshooting advice of "have you tried turning it off and turning it back on again?" have been done. Repeatedly. Every single component that can be reset, disconnected and reconnected, uninstalled and reinstalled, logged out of and back into. Sometimes it works for an hour, sometimes a whole DAY. My favourite thing is when it says I can't access certain devices in my list because they haven't been connected in over 48 hours, while I know for a fact they are actively connected because I can see the child next to me USING THE DEVICE.
TELUS_SupportOfficial Support Team
Hi KK88 - we can do some basic troubleshooting over private message for sure.
We'll send you a private message
