Forum Discussion
[Megathread] Emergency alerts
Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas.
it defeats the purpose to have an emergency alert system when i...
Has anyone had numerous Emergency Alerts that are well out of area and had zero help from Telus support. Multiple times when watching none relevant to our area.
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
Optik-Kate
TELUS Team Member
TELUS Team MemberHi all, we've identified a bug on the Emergency Alert System where it isn't registering user locations correctly. Thank you for your patience as we work towards resolving this. I will update the threads once it has been resolved!
- Optik-Kate I appreciate someone finally taking some ownership on this issue. Perhaps it would be wise to have your off-shore phone support convey this as well instead of telling customers that it’s CRTC mandated and passing the buck.
Thank you and look forward to this getting resolved.- Optik-Kate
Hi BNB187 Unimpressed We made some backend changes, let me know if you are still being bombarded by alerts!
I have the same issue. Located in Victoria, BC and getting alerts from Quebec...
