Forum Discussion
[Megathread] Emergency alerts
Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas.
it defeats the purpose to have an emergency alert system when i...
Has anyone had numerous Emergency Alerts that are well out of area and had zero help from Telus support. Multiple times when watching none relevant to our area.
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
Hi Nothrilled I noticed a few others receiving alerts from places well outside their area. These alerts are cell broadcasted through our network. We are not choosing to which location they are going. If you want more details on these alerts please see this link. https://www.telus.com/en/support/article/alert-ready-faq
- Fabylous what relevance is cell network when talking about TV on HOME WiFi network? I have several friends and family that are on non-cloud based Telus TV and they don’t get these alerts! This is a defect in the Telus system and the CRTC is being used as an excuse!
BNB187 I'm sorry if you feel there is no relevancy to my reply. The intent was not to blame anyone.
KHR a while ago you mentioned a problem with the alerts via this link (https://forum.telus.com/t5/user/viewprofilepage/user-id/43214) do you have any info if the problem is happening again? Thanks for your help.
- Since it seems random ( not everyone gets it) I’d thinking it’s a glitch that they haven’t figured out how to fix yet and just say it’s the CRTC system
This was in another message from a while ago
TELUS Employee
05-31-2022 07:34 PM
Hi ulrichd (https://forum.telus.com/t5/user/viewprofilepage/user-id/43214)
We're working through a bug where the Emergency Alert System wasn't registering location appropriately. Obviously you don't want alerts that are in a different part of the country - so this should be resolved shortly. There is no option to
disable the Emergency Alert System - this is a mandatory requirement to provide as part of the TV license from the CRTC.
