Telus order not found

[Dapling]

 About 12 days ago I purchased a device from Telus, and when I try to check the order status, it says, 'Order not found. Please try again.' What does this mean?

[T-Speed]

Hi there, 

Sorry for the late reply! 

If you didn't get updates on your order, please contact our webstore department by email: [email protected]