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Bill Analyzer

YYJBeach
Neighbour

I have multiple accounts that I try to manage and its honestly a head ache. I have used Bill Analyzer to ensure my payments are being made and to access receipts. Today I log in and the Bill Analyzer feature is missing from my dashboard. There has been no updates or emails sent. I tried to relink the accounts and now I'm being asked to call Telus. I just don't want to waste another hour of my life trying to interact with Telus. Where is the Bill Analyzer?

7 REPLIES 7

TELUS_Support
Official Support Team
Official Support Team

Hi @YYJBeach - Are you still not seeing the Bill Analyzer?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

No, it still does not appear on my profile.

TELUS_Support
Official Support Team
Official Support Team

What steps were you following to reach the Bill Analyzer?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I logged onto my account; the bill analyzer is normally available under the payment tab or somewhere obvious. This is no longer an option.
Thanks
Rob

TELUS_Support
Official Support Team
Official Support Team

Is this for a residential account or business?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Business account that was linked to my residential profile.

Thanks
Rob

TELUS_Support
Official Support Team
Official Support Team

Thank you - do you mean the bill history by any chance? Where you can review previous bills?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.