Forum Discussion
Why is Telus Equipment Not as Good as VIVANT
Telus has taken over VIVANT’s Canadian customers. Telus has not been upfront about Telus’s System not being compatible with Vivant, Brinks and ADT systems. My system was tested last week when vanda...
Telus is the worst company I have dealt with. They took over ADT and totally **bleep**ed up everything on my existing system. They came and put their stuff in, as you say it's not to the level the old system was. Then it took 6 different "technicians", and I use that term lightly, to get everything finally completed. To top it all off, my system was never even being monitored even though they were charging for it. Either the 4th or 5th useless so-called Tech didn't set it up for monitoring. Numerous hours spent on hold, every phone agent gave a different story. Total nightmare and still waiting for closure.
TELUS_Support
Official Support Team
Official Support TeamWe’re sorry to hear about your frustrating experience. This is not the level of service we strive to provide. If you still require assistance, send us a private message, and we'll get someone to assist you.
