Forum Discussion

ischwartzinc's avatar
ischwartzinc
Neighbour
4 months ago

Weiser 620 ZWave Doorlock not displaying in App

I'm a new customer to Telus. I purchased a Weiser 620 Zwave doorlock from Amazon that the Telus installer told me would be compatible with the Telus system. After installation, it appears on my Alarm...
door lock
Security
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
4 months ago

Hey ischwartzinc - did you add the lock into your system by going into the SmartHome app, then Menu, Add a Device?

  • ischwartzinc's avatar
    ischwartzinc
    Neighbour
    4 months ago
    Yes I did.

    Ian Schwartz
    [email protected]
    Ottawa, Canada

    Every voice deserves to be heard, but then a lot of them deserve to be ignored.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      4 months ago

      We can take a look into this. We'll send you a private message to assist

      • ischwartzinc's avatar
        ischwartzinc
        Neighbour
        4 months ago

        When?