Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
A question for Telus Support: In the message above the reason for the upgrades is the "3G / LTE sunsetting which affects older Vivent panels". The sunsetting is for 3G only and LTE will continue for many more years. So if our system is LTE capable, I see no reason to upgrade only to have my monthly fee increased to cover the new equipment. Servicing of sensors / panel may be a benefit, but customer service concerns I've read indicate that getting service from Telus is difficult anyway.
I was told they would stop supporting my Vivint paned and I would be left with no service if I did not switch.
What is frustrating is my Vivint panel worked flawlessly for over 10 years ( with one upgrade), they can't get my new panel to connect reliable to Cell. I only have 2 bars Cell in my neighbourhood, I've been told they are oversubscribed and some simple google searching shows that these type of devices get deprioritized on their networks so it will be the first (along with my CPAP) that get punted when the network is saturated.
