Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
TELUS_Support
Official Support Team
Official Support TeamWhile there are some things to test that'd need to be done by our SmartHome team directly, there are a few things we can try:
- Ensure your panel is on a 2.4GHz network, not the 5GHz one. Security panels need the 2.4GHz band's ability to get through walls to maintain solid connection.
- Ensure no new electronics/devices have been placed nearby; even small changes in local interference can drop that cell signal.
Of course, that's first level troubleshooting only. We'll send you a private message to discuss this further. Check your Inbox!
Wifi is strong, it was cell that was hard down.
- TELUS_Support
Gotcha. We sent a private message, let us know if you'd like to continue the conversation there.
