Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
Wow that’s great. They did offer to replace all my hardware too, and install it, but my monthly bill was increasing almost 100%.
Let me know what you think of all the hardware and if it works better than Vivint’s
Well new Telus system is up and running. I'm not impressed. It took a day and a half to set up. Hours on the phone with support. First call. Oh. We haven't activated your panel. Next call, oh, your app won't work because we haven't activated it. Be nice if it was mentioned somewhere before you attempt to self install. I had an expanded Vivent professionally installed security system that a tech installed in a few hours , when he left it worked. My app worked. I didn't have to spend a day and a half jumping through hoops to install this garbage. They also tried to stiff me out of 5 door sensors. I don't trust them and I don't trust this system. I wanted it installed but Telus claimed they didn't have a tech in my area. Well Vivint did!! Cheap ass company and cut rate service. Do not believe them when they say you can do it yourself , it's easy. It is not. You can do it but take a few days off to do it. Not a happy customer
TELUS_SupportOfficial Support Team
Hey Spectre we can help resolve your issues. We'll send you a private message to assist you
