Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
Telus contacted me today. They are replacing my current Vivint system for free. I have a lot of sensors not just the basic package. The Telus rep listed them all off and said everything is going to be replaced. They're sending it out this week. The catch? A new 5 year contract and I have to install it. No biggie. Plus they dropped my monthly payment by $5
Wow that’s great. They did offer to replace all my hardware too, and install it, but my monthly bill was increasing almost 100%.
Let me know what you think of all the hardware and if it works better than Vivint’s
Well new Telus system is up and running. I'm not impressed. It took a day and a half to set up. Hours on the phone with support. First call. Oh. We haven't activated your panel. Next call, oh, your app won't work because we haven't activated it. Be nice if it was mentioned somewhere before you attempt to self install. I had an expanded Vivent professionally installed security system that a tech installed in a few hours , when he left it worked. My app worked. I didn't have to spend a day and a half jumping through hoops to install this garbage. They also tried to stiff me out of 5 door sensors. I don't trust them and I don't trust this system. I wanted it installed but Telus claimed they didn't have a tech in my area. Well Vivint did!! Cheap ass company and cut rate service. Do not believe them when they say you can do it yourself , it's easy. It is not. You can do it but take a few days off to do it. Not a happy customer
TELUS_SupportOfficial Support Team
Hey Spectre we can help resolve your issues. We'll send you a private message to assist you
Well I got the hardware. It is short 3 or 4 door sensors. They have no install tech where I live so I have to do it myself which is complete bs. Anyway, got the panel mounted, all the sensors are paired with the panel via QR code, even have my phone paired with the panel...easy so far...then the apps are a complete **bleep** up. I can get into My Telus but not My Smart Home. It keeps coming up that I have another session open and to close it. So I close My Telus to log into Smart Home which logs me back into My Telus which results in another session open and the same error. Telus has made it impossible to set up. I had a great Vivint System professionally installed and now have to deal with this amature hour Telus ****. About ready to ship this garbage back.
Did you have any luck getting the system completely working?
Yes, after a day and a half. First they hadn't activated my new panel. Then during the install the app wouldn't work. Another phone call. They had to activate my app. Anyway, everything is working good now. Awaiting the 5 door sensors I was shorted, and they should be here today or next week. As far as I'm concerned they should have installed it. It's not crazy difficult once they activate the stuff. But it says no where to call and have the panel and app activated. The app isn't as good as Vivint but to be fair I haven't had much of a chance to tweak it to my liking yet. The range of the sensors is good as I have one motion sensor covering my detached garage and it works fine.
- When I get it in I'll post back. I really liked the Vivint gear and the app tho. Oh well...time marches on lol
I agree… I have never had any issues with Vivint hardware so I really don’t want to have to change it.
