Forum Discussion
Tricia25
1 month agoAdvisor
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
TELUS_Support
Official Support Team
1 month agoJust so you have some info as well, the reason for these upgrades is the 3G / LTE sunsetting which affects older Vivint panels, and that we're moving all of our customers onto our native SmartHome Security platform. Our system handles 24/7 recording using Onboard Recording via High-Endurance microSD cards directly in each camera. While this removes a possible single point of failure (if the hard drive on the older Vivint system has an issue, everything goes down), it does mean you'd have to manage storage on a per-camera basis. Everything's still viewable through the app though. We also use the Qolsys IQ Panel 4, which is widely considered the industry standard. It supports a big range of Z-wave devices, and it's pretty robust for features, etc.
If you need, you can always ask our SmartHome Security team about our Continuous Video Recording plan as well!