Forum Discussion
Unfair $200 service charge
I was a long-time Telus customer but left four years ago because the service kept getting worse. I recently decided to give them another chance and signed up for home security. Three months in, I’m a...
TELUS_Support
Official Support Team
Official Support TeamWe’re really sorry to hear about the trouble you've experienced with your home security system. Could you please send us a private message with your account details?
I have attached this month’s bill showing the $200 service fee. As you’ve already read in my previous messages, I am at a loss for words that Telus would apply a policy like this without properly investigating the situation or the circumstances.
It feels as though Telus can simply add a $200 charge and, unless a customer notices and disputes it, it is automatically processed. This is extremely disappointing and does not reflect the level of service or accountability customers should expect.
Can you please make sure this charge does not go through on my next payment.Regards,
Darcy Kirk
403-669-8585
