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Telus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. ...
Here is what I found.
Log into MyTelus, then navigate to Telus SmartHome, which opens a separate login screen. You may need to hold CTRL when you click SmartHome so it opens in a separate tabthe system will not allow you to be logged into MyTelus and Telus SmartHome at the same time.
before performing a login on the Telus SmartHome screen. Return to the My Telus screen and log out.
then go to Telus SmartHome and log inlet me know if it works.
A-B
Community Manager
Community ManagerDo you have the SmartHome Security app downloaded and installed? You should've received a welcome email when signing up with instructions on how to create your profile in there.
Yes unless you are referring to the newer Smarthome + which login doesnt work anyways. As for the original Smarthome app it works but im afraid to logout and loose access just to test. However I try the same app on a new phone and the MyTelus log in does not work nor the login credentials i wrote down for Smarthome. The fact that the login i wrote for Smarthome didnt work made me second guess if I wrote it down wrong. Then this sent me down the path of trying to use forgot my password and what happened afterwards is pretty much what i described in the original post, I couldnt even change the password for Smarthome.
